Three ways to receive help

1. Search Frequently Asked Questions (FAQs)

Top 10 FAQs

How do I change or cancel my airline ticket?
What is the refund policy of Payless BG?
What is the time limit on changing a flight?
Do I have a seat assignment when I book a flight?
What documents do I need to travel to Bulgaria?
What documents do I need to go through airport security?
How can I see my reservation and modify my itinerary?
What are the ticket terms and conditions?
How do I get a boarding pass for my flight?
What is an e ticket? Can I travel with e ticket to Bulgaria?
Where can I find airlines toll free numbers?


2. E-mail your questions

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Copy Sender ? No Yes

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3. Call us

For immediate assistance, call our Customer Service Center at 1-800-890-3731, or 1-727-738-2832 from outside of the US. You can also call us from Bulgaria to our Varna number that rings to our US local number 052/911753. Our Customer Service Center is open Mon – Fri 9 am to 6pm EST and on Sat from 9 am - 2pm EST.

 
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