FAQ
Answer
How do I change or cancel my airline ticket?
Things
to know if you want to change or cancel your ticket:
• Expect to pay change fees and fare difference. Total
change fees typically average about $300.00 per ticket.
You also may be required to pay a fare difference, if your
new flight costs more.
• You cannot change the name on an airline ticket
or give the ticket to someone else to use. Also, you cannot
exchange a ticket from one airline to another. You can not
change the routing on the tciket
• Read the rules and restrictions for your ticket.
They're available in the " full trip details"
on the bottom of your reservation. To check your reservation
please go to www.virtuallythere.com” Some of the tickets
are completely non –refundable and non- changeable.
1. Go to www.virtuallythere.com
2. On the left side of the screen put your Reservation code
and your last name
3. You may be required to put a password. The password is
the email address of the passenger.
4. Check whether the ticket is refundable or non-refundable
on the bottom of the itinerary
5. See what change/exchange fees apply
6. Review the deadline for changes/cancellations. You can
cancel your ticket before your flight by calling us in a
business hour or business day. If you don’t cancel
before the flight the ticket will be no show and no show
ticket has no value.
• E-tickets: Call at least 24 hours before your original
departure to change or cancel a ticket.
• Paper tickets: Call at least 5 business days before
departure. This will allow enough time for you to return
the original ticket to our service center and for Payless
BG to ship you the new ticket.
Please
Note:
• Passengers holding non-refundable tickets can be
entiltle to a full refund if there is a medical emergency
in the family. Some airlines will refund if proper documentation
is presented. Tickets are non-transferable. Once issued,
you cannot change the name on an airline ticket or give
the ticket to someone else to use. Also, you cannot exchange
a ticket from one airline to another.
Back to FAQ
Call us
For immediate assistance, call our Customer Service Center
at 1-800-890-3731, or 1-727-738-2832 from outside of the
US. You can also call us from Bulgaria to our Varna number
that rings to our US local number 052/911753. Our Customer
Service Center is open Mon – Fri 9 am to 6pm EST and
on Sat from 9 am - 2pm EST.
